A hero’s work is never done, so we want to take some responsibility off your plate and help you save by making use of our convenient AutoShip option. With regular repeated orders, you can select the frequency at which you need a specific product and we’ll do the rest. Not only will you get your weekly, monthly, quarterly or biannual deliveries right on time, but you’ll also save 20% on your first AutoShip order and 10% on all future orders.

How it works

  1. Select your product. Go through our catalogue and select the product you want to AutoShip.
  2. Select your frequency. Before you add your product to your cart, select the AutoShip option and choose a frequency for your AutoShip order. Take note: this is the date your card will be debited, not the delivery date. Deliveries take 3 – 7 business days after payment.
  3. Complete your order. Review your order and complete your order process.
  4. Receive your orders. Your orders will be created and charged automatically for you, so you can get back to business as usual – like playing with Rex, grooming Milo or staying trapped on the couch with Sassie on your lap.

Frequently Asked Questions

What is AutoShip?

AutoShip is Pet Hero’s convenient tool for managing recurring orders on your behalf. It takes the fuss out of having to remember when to fill Rex’s food bin or Mitzy’s litter tray – let Pet Hero do it for you! You simply select the frequency at which you need your recurring items – be it food, cat litter, dewormer or tick and flea treatments, etc. – and AutoShip will send you a notification when your goods are due to be debited. The payment happens automatically on your selected date and your Pet Hero goods are then delivered 3 – 7 business days after payment.

How do I sign up for AutoShip?

Signing up for AutoShip is easy! You can sign up while browsing on a product page or while reviewing items in your shopping cart. Simply select the AutoShip option for your desired product, select your preferred shipment frequency, and then check out as normal. Remember: you’ll get 20% off your first AutoShip order and 10% off all subsequent orders.

How do I make changes to my AutoShip orders?

Once you’ve signed up, AutoShip is easy to manage. You can change your next order date, change your selected frequency, or cancel a subscription by visiting the AutoShip orders section of your Pet Hero account page. Once you cancel your order, it will no longer be visible and will not be processed in the future.

How do I change the order date on my AutoShip orders?

AutoShip order dates can be changed at least 3 days before the next scheduled order. On the AutoShip orders section of your Pet Hero account page, click the date of your next order and select the new date you’d like your order to be placed on. Remember: the order date is the date of payment. Delivery takes place 3 – 7 business days after we receive payment for your goods.

How do I cancel my AutoShip orders?

To cancel a subscription, visit the AutoShip orders section of your Pet Hero account page and click the ‘X’ next to the specific order you wish to cancel.

Why can’t I see my new Autoship order in my account?

Autoship orders are only valid and active once the original order has been completed successfully. In this way, we ensure that orders are not created with incorrect payment details or when you have cancelled your order.

If the item is on sale or in a promotion when I start my AutoShip subscription, will I always get that discounted price for future orders?

No. Product prices will be applied accordingly at the time of shipping. So if your product is on sale or in a promotion when your AutoShip order is processed, the sale price will automatically be applied to your order. If there is no promotion or sale, the product’s regular price will apply.

Will I be notified of items that are out of stock or discontinued?

Yes! We will notify you 6 days before your AutoShip order is processed if the product is out of stock or discontinued. We will also stop your AutoShip order from being processed. Should the product be discontinued and you wish to order an alternative product, you can contact us for any advice on which product to order instead.

What payment methods are accepted for AutoShip?

All AutoShip orders require a debit or credit card for payment.

How do I change the credit or debit card for my orders?

To change the credit or debit card associated with your AutoShip orders, visit your account page. From here, scroll to the bottom of the page and complete the form to add a new card to your account. Once your card has been successfully added, choose the new card from the dropdown list as the primary card which will then be used for your AutoShip orders.

When will I be charged for orders?

Your debit or credit card will be charged on the day your order is placed. Delivery will take place 3 – 7 business days following payment.

Can I cancel an item that is ready to ship?

You can edit or cancel an order up to 24 hours before the next order date. If it is within 24 hours of the order date, the order will be processed and your card will be debited. If you require the order to be cancelled after this date, a refund will be required which can take up to 10 business days to process.

Why can’t I add some items to my AutoShip order?

Certain items are not eligible for AutoShip orders.

Which credit card will be charged for my AutoShip order?

The card you used when placing your first AutoShip order is the card that will be charged for all orders. If you would like to change your payment method, please read the How do I change the credit or debit card for my orders? FAQ above.

Can I change when I receive email reminders?

Unfortunately, you cannot change the schedule of email reminders for your AutoShip orders. When you create an order, an email reminder is automatically set to be sent to you 3 days before your AutoShip order is scheduled for payment.

If my subscription item is on sale or in a promotion, do I get the promotional discount in addition to my AutoShip discount?

No, only one discount may be applied to each item, but you will always receive the greatest discount available. If an item is on sale, you will receive the sale price only. If an item is regularly priced and not on sale, you will receive the AutoShip discount.

Does the AutoShip discount apply to every subscription order?

have a discount or promotional price applied. Get 20% off your first AutoShip order and 10% off will automatically be applied to all subsequent orders.

What are the shipping costs for AutoShip?

AutoShip orders ship by our standard shipping method, which is calculated by order weight and shipping address. For more information on our shipping charges, see the Shipping section on our website.

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Food & Treats

Tick & Flea control

Terms & Conditions

When you purchase any eligible product on AutoShip you will save 20% on your first order and 10% on each subsequent order. You will be able to select how often you would like your product(s) delivered. Pet Hero reserves the right to change AutoShip benefits at any time at its sole discretion, including discount amounts and eligibility used to determine discount amounts. All changes will apply to future orders, including for current subscriptions. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges).

Notifications: Automatic Order Creation

When you order an eligible product and enrol in our AutoShip programme, you will be notified that your AutoShip subscription has been created and that your first order will be processed. Your AutoShip order will thereafter automatically create a new order according to your chosen order frequency until you cancel it. Prior to the processing of each subsequent order, you will receive a notice including your estimated pricing. You will then have 48 hours to make any changes to your AutoShip. To make any changes to your existing AutoShip subscription simply login to your Pet Hero account.

Eligible Purchases

AutoShip benefits are limited to eligible products displaying the AutoShip symbol.  All returns under AutoShip are subject to the Pet Hero Returns Policy.

Pricing Payment Renewal

The amount charged for an eligible product will be the price of that item on our site at the time your order is processed or lower. The total cost charged to your payment method for each AutoShip order will be the price of the item, less the AutoShip discount, plus any applicable shipping charges and sales tax.

The charge for each AutoShip item shipped will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your AutoShip order with the payment method you used to create your subscription, we will make 2 additional attempts, failing which, your AutoShip subscription could be cancelled.  

Your subscription will remain in effect until it is cancelled. You can cancel at any time via AutoShip Orders, which can be found in your account.

Agreement Changes

We may, at our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the pethero.co.za website), without notice to you.

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