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More about Pet Hero

About Pet Hero

Our Mission

Empowering pet owners. Enriching pets’ lives. Enhancing their bond.

The human-pet bond forms the foundation of Pet Hero’s existence. As pet people, we understand the love and joy that dogs and cats bring to your life yet we also understand that to pets, we are often their whole lives. Thus, our online pet store aims to provide all the pet supplies you need to keep your animals as healthy and happy as they deserve to be. The convenience of buying your pet food and other pet products online and having them delivered to your door gives you more time to spend with your pets and enjoy that special bond.

Humble beginnings

Pet Hero launched in July 2015 with a squad of heroes that have assembled to sniff out the best food, nutrition, toys, accessories, supplements and more for dogs and cats.

Buying your pet food and accessories online from Pet Hero is not only what your dogs and cats would want you to do so that they get the awesome products they love without you having to leave the house, but there is something in it for you too. The online shopping experience provides unmatched convenience as you are able to browse our full range of pet supplies from the comfort of your home, 24/7. It also gives you the opportunity to have your pets on your lap or right by your side throughout the shopping process but best of all, our pet products are available at the best prices. That means you benefit from cheaper dog food, cheaper cat food and cheaper pet accessories without compromising on quality. It’s the same products you and your pets know and love, just at better prices. No catch!  

What’s in it for you?

We stock a wide range of dog and cat food brands providing all the nutrition and nourishment your furry hero needs to live a long and healthy life. You can choose from the highest quality super premium pet food brands to the more affordable, yet still premium quality nutrition.

A healthy dog is a happy dog, so to assist with all the exercise and training we provide collars, leads, harnesses and a range of pet toys and accessories to make sure your pets are entertained and in great shape. Pet Hero provides all that your pets need or want and our best price commitment applies across the full range of dog and cat products that we stock.

Beyond the benefits of our best-priced pet supplies and the convenience we offer of making all these dog and cat products available online, we offer an efficient delivery service. Get your products delivered to your door quickly and conveniently so you have more quality time to spend with your pets. We will deliver your dog food, cat food and all other pet accessories to your door wherever it may be, be it your home address, work address or anywhere in between. Click here for all of our shipping information.

Join the squad

By providing all that your pet needs you can be your pet’s hero. Enjoy the love, attention and wagging tail as you share all that you ordered from Pet Hero’s online store. We know however that your bundle of joy is really the hero, waiting at the door when you arrive and cuddle up to keep you warm or offer love and protection when you are feeling down. A pet’s loyalty is part of its nature and appreciating your loyalty is part of ours. Our loyalty program is our way of saying thanks for treating your furry family member so well.

Giving back

Unfortunately, not all animals are as lucky as your loved and cared for pets. As animal lovers and heroes at heart, we look to provide relief, support and upliftment to all animals and animal causes. Through our giving back initiative we look to raise funds that will be put towards animal welfare, protection and conservation.

Pet Information

Pet Hero always has the best interests of animals at heart and we realise that when looking after your pets, you can never have too much information. Browse through our range of informative pet related blog articles that are written to address a wide range of challenges and offer advice you may find handy through the process of raising your pets into real life family heroes.

Any questions?

If you are looking for any further information about us and what we offer you and your pets, visit our Frequently Asked Questions (FAQ) page, where we have posted the feedback to some of the regular queries we have received about our online pet store.

Achievements

Pet Hero was a finalist in the 702 - Hyundai Business Start-Up competition in 2016. This competition was established to recognise the passion and potential within young businesses and being a finalist in such a competition is something for Pet Hero to be extremely proud of. The self-same passion, potential and performance that was recognised in this competition, will drive the service, delivery and overall package that will benefit you and your pets.

In 2017 Google selected Pet Hero as one of the top 20 startup businesses in South Africa. Pet Hero was invited to attend the Google Developers Launchpad, which was a gathering of small businesses with immense potential to give them a platform to accelerate their learning and growth. The week of collaboration was made valuable by experts from around the world giving their insights and expertise to help improve each of the individual businesses. Google’s investment in small businesses that embrace technology is a sign of the times and an endorsement of what we do. Our time learning from the best in the business resulted in a number of fundamental changes that will improve your shopping experience whilst buying your pet products online.

Let Pet Hero help you be your own pet’s hero whilst saving you money at the same time, giving you a heroic combination worth being associated with.

Useful information
  • Enjoy the convenience of having your pet products delivered to your door. View our Delivery Information

  • Refer a friend to Pet Hero and receive a discount voucher for you and them when they make a successful purchase. More information

  • Remember to keep your contact and personal information up to date. Go to your account to make changes, access your order history and redeem your loyalty points.

  • Read our informative tips, tricks and advice on caring for your pet. Our blog covers your pet's lifestyle, habits, seasonal trends, common ailments and more.

  • We stock a wide range of products for your cats and dogs, from all of the well-known and trusted pet brands. Give your pets their favourite products, all available on your one-stop online pet shop.

  • Your loyalty to us and to your pet is appreciated with every order. Earn points through our loyalty programme that can be converted into discount vouchers.