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Recurring orders makes your monthly shopping easier

To make the shopping experience more convenient for you, Pet Hero now offers recurring orders. With repeat orders you can select the frequency you need a specific product and we will do all the rest to make sure you get your product.

How to get started:

  1. Go to the product you would like to order
  2. Before adding the product to your cart, select the frequency you would like this product to be ordered
  3. Complete the order and make the first payment
  4. Receive your product according to your schedule, exactly when you need it
  5. Use the extra time on your hands to spend more time with your pets

More information


We have partnered with one of the biggest payment gateways in South Africa to make sure your transactions are safe. The payment gateway has a PCI level 1 certification. Pet Hero does not store any card details but rather gets a unique token from the bank which is used to facilitate the transaction. The process is:

Payment methods

Currently, we accept VISA and MasterCard cards. More cards may be added in the future.

Managing my schedule

At any time, you can log into your account and manage your schedule. You can either change the next order date or even cancel your schedule.

What happens if I do not have money in my account?

If you do not have money in your account, the transaction will fail and your order will not be processed. You can change the schedule by going into your account.

Will there be a reminder before the card is charged?

Yes, you will receive an email three days before the recurring order is placed.

Useful information
  • We stock a wide range of products for your cats and dogs, from all of the well-known and trusted pet brands. Give your pets their favourite products, all available on your one-stop online pet shop.

  • Refer a friend to Pet Hero and receive a discount voucher for you and them when they make a successful purchase. More information

  • Your loyalty to us and to your pet is appreciated with every order. Earn points through our loyalty programme that can be converted into discount vouchers.

  • Read our informative tips, tricks and advice on caring for your pet. Our blog covers your pet's lifestyle, habits, seasonal trends, common ailments and more.

  • Enjoy the convenience of having your pet products delivered to your door. View our Delivery Information

  • Remember to keep your contact and personal information up to date. Go to your account to make changes, access your order history and redeem your loyalty points.