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Shipping and delivery information

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Cost of delivery

RegionTime Frame*WeightFee
Gauteng1 - 3 DaysPer 30KgsR 35
Eastern Cape3 - 5 DaysPer 20KgsR 99
Free State3 - 5 DaysPer 20KgsR 99
Kwa-Zulu Natal3 - 5 DaysPer 20KgsR 99
Limpopo3 - 5 DaysPer 20KgsR 99
Mpumalanga3 - 5 DaysPer 20KgsR 99
North West3 - 5 DaysPer 20KgsR 99
Northern Cape3 - 5 DaysPer 20KgsR 99
Western Cape3 - 5 DaysPer 20KgsR 99

*We deliver on business days only, not weekends and public holidays.

Delivery process

Pet Hero is based in Gauteng and all our products are shipped from Gauteng. We strive to deliver your parcels to you as soon as possible as we know how important the content is to you and your pet. We make use of external courier companies that are vetted by us to ensure you get the best experience and also that your products arrive in a good condition.

When you place your order we will source the stock as soon as possible from either our warehouse or from the suppliers. Thereafter we package your products and log the parcels with the courier. The courier will deliver the parcels to the address you supplied when placing the order. Please remember to add clear instructions to your order if there are certain conditions we need to follow or if there are specific times the parcel needs to be delivered.

We will continue to go the extra mile to make sure your orders are shipped and delivered as efficiently, effectively and economically as possible.

If you have any questions or queries, please contact us.

Packaging and parcels

When the weight restriction is exceeded for your parcel, Pet Hero will split your package into various parcels that conforms to the weight restrictions. However all the parcels will be delivered at the same time, therefore you need to make sure you receive all the products you ordered.

What happens if my parcel is damaged upon delivery or if something went wrong?

As we use external courier companies to deliver our products, we cannot guarantee that the product will reach you in the same condition that it left us. This rarely happens, but if it does, please contact us by sending an email to info@pethero.co.za and we will replace the damaged items for you at no cost. Please do not use the product if it is being returned as this will void the arrangement and we cannot replace the product for you.

If you receive your package and you find that the wrong products was shipped or that there are some products that are missing, please contact us immediately and we will investigate the situation and send you the correct products.

If you have any other difficulties with your order, please contact us and we will resolve your query as soon as possible.

Useful information
  • Remember to keep your contact and personal information up to date. Go to your account to make changes, access your order history and redeem your loyalty points.

  • Refer a friend to Pet Hero and receive a discount voucher for you and them when they make a successful purchase. More information

  • Enjoy the convenience of having your pet products delivered to your door. View our Delivery Information

  • We stock a wide range of products for your cats and dogs, from all of the well-known and trusted pet brands. Give your pets their favourite products, all available on your one-stop online pet shop.

  • Your loyalty to us and to your pet is appreciated with every order. Earn points through our loyalty programme that can be converted into discount vouchers.

  • Read our informative tips, tricks and advice on caring for your pet. Our blog covers your pet's lifestyle, habits, seasonal trends, common ailments and more.