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Loyalty and Referral

loyalty.jpgEveryone wants something back, right? At Pet Hero we give you that something back for being a loyal customer. Pet Hero offers two ways in which you can get discounts on your next purchases that you can spend on anything in our catalogue, from dog food to nice toys or harnesses. We know you may be thinking, “their prices are already so low”. This is true, but we want to make sure you are your pet’s hero by giving you even more.

Loyalty programme

The human-pet bond is built on loyalty. We know that your pet is part of the family and we would like to reward your dog or cat by giving you some money back when you buy from Pet Hero.

  • How does the loyalty programme work?
    Every time you successfully buy products online from Pet Hero, we add some loyalty points to your account. You will receive loyalty points from all the products in our catalogue. These loyalty points can be converted into a voucher that you can use to get a discount on your next purchase.
  • How do I earn loyalty points?
    Loyalty points are added to your account once the order is fully completed, meaning it is paid for and delivered to your door and you are happy with your order. For every R 10 that you spend on Pet Hero you will get 1 loyalty point. On each product page, and the checkout page, you will see exactly how many points you will receive if you buy the product or complete the order.
  • How do I use my loyalty points?

    Are you saving for a bigger item or just looking for regular savings? With our loyalty programme, it is up to you when you use the points you have accumulated. Once you are ready to use your loyalty points, go to your account and select My loyalty points. From here you can convert your loyalty points into a voucher that you can use on your next purchase.

    Please note that only you can use this voucher and you cannot give this to someone else.

  • Does my loyalty points expire?
    Your loyalty points will never expire, making it an easy and effective way to save for those luxury items that you do not get on a regular basis.
  • Something seems strange with my loyalty points…
    If you go into your account to view your loyalty points and at any time you think something is wrong, please contact us and we will clarify the situation for you..

Referral programme

Using Pet Hero has so many advantages that you just want to tell the world about Pet Hero. Our referral programme can bring in some savings for you, while you spread the word. You can earn a voucher for every friend you refer who makes a purchase. The people who you refer will also get a voucher on their first purchase.

  • How does the referral programme work?

    From your account on Pet Hero you can view the referral programme where you can nominate friends by adding their information. Our system will send them an email where they can register to create an account and also a voucher for their first purchase. It is important that your email address is specified in the referrer email field.

    When a person you sponsor makes their first purchase, you will then also receive a voucher that you can use on your next order.

    It is important to note that you can only become a sponsor once you have made a successful purchase.

  • Do my referral vouchers expire?
    As with any vouchers from our loyalty programme, vouchers earned through the referral programme do not expire.
Useful information
  • Read our informative tips, tricks and advice on caring for your pet. Our blog covers your pet's lifestyle, habits, seasonal trends, common ailments and more.

  • Your loyalty to us and to your pet is appreciated with every order. Earn points through our loyalty programme that can be converted into discount vouchers.

  • Refer a friend to Pet Hero and receive a discount voucher for you and them when they make a successful purchase. More information

  • Remember to keep your contact and personal information up to date. Go to your account to make changes, access your order history and redeem your loyalty points.

  • Enjoy the convenience of having your pet products delivered to your door. View our Delivery Information

  • We stock a wide range of products for your cats and dogs, from all of the well-known and trusted pet brands. Give your pets their favourite products, all available on your one-stop online pet shop.